JOBS

Working with Noodle Live

Interested in Noodle Live, our products, or general zest for life? Come and join our team!

We’re an event technology company (sorry if you were expecting food).

We work mainly with mobile apps and RFID at a huge range of events and for a varied list of clients – big brands and companies but also much smaller ones too.

Our first office was in a shipping container at the Village Underground creative arts and business hub in Shoreditch. The second, a storage unit in a converted car park in Hoxton and these days you can find us in a converted railway arch in Bethnal Green. Having grown from a team of 2 to a team of nearly 20 in the last 5 years, Team Noodle literally got too big for our box(es)! Culturally we’re still the same though – we’re as happy to wear shorts in the summer, as we are to don our smart shoes and head into client offices for ‘proper’ meetings.

Working at Noodle Live is an excellent opportunity for someone to gain immeasurable experience of life in a fast growing start-up. If you’d like to join our team, check out some of the open positions below. Or if you think you’re really super and we should hear about you anyway, please contact us at jobs@noodlelive.com

Client Delivery Director

We’re an event technology company (sorry if you were expecting food).

We provide on-site data capture solutions to the organisers of conferences, trade shows and other B2B events mostly working with blue chip companies on productions large and small.

Our products improve the event experience, whilst also capturing valuable data that allows #EventProfs to objectively quantify the ROI from their event. Still with us? In that case, you’re doing great!

We offer 3 key products controlled by one web based dashboard:

We’re currently in the process of securing Series A funding to accelerate the growth of the company and are scaling our business across multiple regions.

To make that happen, we’re looking for the right individual to lead the development and growth of our client delivery function – an exciting opportunity to be part of the leadership team of a rapidly growing business.

Job Description

You will be responsible for leading our client delivery team in the successful planning, implementation and delivery of client projects encompassing a mixture of managed service, self service and enterprise accounts.

You will bring a mixture of project, account and team management skills to your team – ideally you will have a proven track record in delivering complex software projects that involve multiple internal and external stakeholders.

You will take ownership of projects directed by the COO relating to the scalability of the business’ client delivery function with a real passion for process development that ensures profitable project delivery and customer retention.

Your role will be split between team management, delivery management and process development. Here’s what you’ll get up to:

Team Management

  • Attending weekly management meetings and monthly board meetings
  • Providing input during weekly product meetings
  • Producing relevant department reports to inform these meetings
  • Coordinating team performance reviews
  • Managing recruitment and training of new team members
  • Providing ongoing support to client delivery team
  • Controlling department budget and equipment purchases
  • Approving project purchase orders and team expenses

Delivery Management

  • Maintaining processes and standards for client delivery
  • Monitoring project GPM to ensure targets are met
  • Scheduling team resource and equipment
  • Ensuring client satisfaction across all projects
  • Keeping user guides and client templates up to date

Process Development

  • Developing necessary processes to ensure scalable, self service delivery of all products encompassing following areas:
    • Project management
    • Customer support
    • Customer onboarding
    • Customer satisfaction
    • Platform user guides
    • Equipment scaling
    • International delivery
  • Providing input and specifications for necessary product updates to support and automate delivery processes

You will initially be overseeing all project types and managing the client delivery team whilst our Client Services Director is on maternity leave from June 2019.

Following her return to work in April 2020, you will focus solely on self service and enterprise client delivery with our CSD, focusing on managed service client delivery. The responsibility of team management will be shared between the two roles.

By Spring 2020 the business will have scaled sufficiently to warrant separating our client delivery function into two distinct branches.

Person Specification

  • Good enough understanding of technology and data to lead conversations with non-technical stakeholders
  • Track record in delivering software on a self service basis to a large customer base – preferably over multiple regions
  • Understanding of the events industry and specialist delivery requirements
  • Experience meeting the demands of a customer base with high standards and expectations
  • A structured, organised and meticulous approach to projects with excellent attention to detail
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • A reliable individual who delivers on promises, meets deadlines and remains calm under pressure
  • Proactive and enthusiastic attitude. We need a confident leader with excellent management skills who relishes supporting a team
  • Experienced user of Microsoft Office Suite – particular confidence working with data sets in Excel

Employment
This is a full time role with the successful candidate starting as soon as possible.

Office hours are 10 – 6 but this will vary on event days. We work a 40-hour week and overtime is awarded as TOIL.

To apply: please send CV and brief covering letter to jobs@noodlelive.com

Project Manager

We’re an event technology company (sorry if you were expecting food).

We provide on-site data capture solutions to the organisers of conferences, trade shows and other B2B events mostly working with blue chip companies on productions large and small.

Our products improve the event experience, whilst also capturing valuable data that allows #EventProfs to objectively quantify the ROI from their event. Still with us? In that case, you’re doing great!

We offer 3 key products controlled by one web based dashboard:

We’re currently in the process of securing Series A funding to accelerate the growth of the company and are scaling our business across multiple regions. We hope that this is an exciting opportunity for the right individual to become a part of Team Noodle.

Job Description

You will be responsible for leading the planning, implementation and delivery of client projects with a mixture of managed service, self service and enterprise accounts.

You will ensure our customers have an exceptional customer experience by utilising your ability to build rapport with clients at all levels both on the phone and face to face.

You will own the successful delivery of client projects with the support of our office based project assistants. This will include management of pre-event requirements and freelance resource for on-site delivery requirements.

Your role will encompass the following responsibilities:

  • Creating project timelines and coordinating client kick off calls
  • Leading client communications and maintaining regular contact
  • Delivering projects as per contracted deliverables
  • Managing project budgets and resource allocations to meet target GPM
  • Developing expert product knowledge to inform client communications
  • Providing pro-active product support and advice to clients
  • Integrating on-site event delivery considerations within project plans
  • Implementing product setup to deliver required data sets
  • Coordinating client training and onboarding
  • Scheduling required resource for project delivery
  • Travelling to events to ensure seamless on-site delivery
  • Reconciling projects and producing internal budget reports

This is primarily an office-based role but there will be some travel requirements for larger events.


Person Specification

  • Good enough understanding of technology and data to lead conversations with non-technical stakeholders
  • A track record of managing projects which require meeting the demands of a customer base with high standards and expectations
  • Structured, organised and meticulous approach to projects with excellent attention to detail
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • Reliable individual who delivers on promises, meets deadlines and remains calm under pressure
  • Experience handling difficult customers or situations with demonstrable resolutions
  • Proactive and enthusiastic attitude – equally comfortable working on own initiative or as part of a team
  • Proficient user of Microsoft Office Suite – particular confidence working with data sets in Excel


Employment

This is a full time role with the successful candidate starting as soon as possible.

Office hours are 10-6 but this will vary on event days. We work a 40 hour week and overtime is awarded as TOIL.

To apply: please send CV and brief covering letter to jobs@noodlelive.com

App Success Manager

We’re an event technology company (sorry if you were expecting food)!

We provide mobile apps and RFID, as well as outstanding customer service, to a huge range of events and for a varied list of clients – big brands and companies but also much smaller ones too. Meet Bob for a more detailed explanation of our products.

Our first office was in a shipping container at the Village Underground creative arts and business hub in Shoreditch. The second, a storage unit in a converted car park in Hoxton. This was shortly followed by us residing in a converted chapel in Cambridge Heath, presently you will find us under the arches of Bethnal Green train tracks! Having grown from a team of two to a team of fourteen in the last five years, we literally got too big for our box(s)! Culturally we’re still the same team though – we’re as happy to wear shorts in the summer, as we are to don our smart shoes and head into client offices for ‘proper’ meetings.

This is a very active role in a fast growing start up. You will be leading on our most complex app projects as well as managing service levels across the team. Planning, implementing and delivering the projects whilst upholding an outstanding level of service.

Job Description – App Success Manager

Our products are managed services, which we offer with an agency style twist. We work closely alongside clients to ensure that our tech is seamlessly integrated within their event.

We are looking for a Manager to support the Head of Events oversee and manage all our app projects. The main aim is to ensure that all client apps are a success!

Your main tasks will be:

• Managing multiple projects which involves planning, implementing and delivering apps
• Some projects will involve liaising with the RFID team to ensure the products work together
• Attend client meetings/video calls to demonstrate and plan the app for their event
• Liaise with the internal technical development team to create and deploy the technology
• App data input
• Asset creation
• Liaising with client to support them with their app creation as well keep them on track with the agreed project timeline
• Manage the support queries inbox
• Conduct training with the client on how to use the app
• Assist client with app marketing ideas

 

Management responsibilities
• Oversee and support our app executive and events assistant with any work you need assistance with.
• Assist the Head of Events with maintaining outstanding service levels across the department
• Assist the Head of Events to expand the department
• Contribute to planning, research & development of app planning process

Event Support (On-Site)

• For our more complex projects you will be expected to go onsite, this consists of:
• Assist with event setup
• Man the app support desk as events
• Run live polling and speaker Q&A
• Provide excellent customer service at events

 

Person Specification

We’re looking for someone who’s tech savvy, personable and confident in juggling multiple projects often with very tight lead times. This is an active role within in a young business. We’re a small team so need someone who’s ready to hit the ground running with a massive ‘can do’ approach!

You will need to be someone who is hard working, enthusiastic, ready to get his or her hands dirty but most importantly up for sharing a drink at the end of the day.

 

Key Skills

• Wonderful interpersonal skills
• Proactive and enthusiastic attitude
• Super organised with excellent attention to detail
• A perfectionist with control freak tendencies
• Self motivated with ability to work independently on own initiative and under instruction as part of a team
• Calm but quick thinking under pressure
• Microsoft and Adobe basics
• Office environment & administrative experience
• Customer service experience

Desirable

• Customer service experience
• Account management experience
• Experience dealing with apps
• Live event technology experience

 

Employment

Salary is £27,000 – £30,000 per annum depending on experience.

This is a full-time role with the successful candidate to start on ASAP.

Office hours are 10-6 but this will vary on event days. We work a 40 hour week and overtime (within reason) is awarded as TOIL.

To apply: please send CV and brief covering letter to Tanya Alder, jobs@noodlelive.com

If you’re geeky about events – get in touch!

Technical Event Assistant

We’re an event technology company (sorry if you were expecting food)!

We work mainly with mobile apps and RFID at a huge range of events and for a varied list of clients – big brands and companies but also much smaller ones too.

We’re looking for a Technical Event Assistant to join the team. Maybe you’re a nerd that loves being organised, or a geek that thrives in bettering processes, then we’d love to hear from you!

This is a very active role in a fast growing start up. You will be supporting the Noodle Live events team to bridge the gap between us and the development team with equipment management, process support, event planning and app management. Although this is an entry-level role there will be room for you to progress as the company expands.

Job Description

Event Planning

  • Assist the events team roll out the technology for all our events.
  • Assist the Project & Event Managers with equipment planning
  • Contribute to planning, research & development of event planning processes
  • Database management
  • Calendar management
  • Liaise with suppliers to request and confirm orders
  • Research new suppliers and produce quotes for adhoc requests
  • Responsible for badge management & reconciliation
  • Responsible for testing & packing all event equipment
  • Maintain event equipment & inventory
  • Assist with event logistics
  • Website maintenance

App Management

  • Assist the App Success Manager with app planning
  • Contribute to planning, research & development of app planning process
  • Liaise with the internal technical development team to create and deploy the technology
  • App data input
  • Asset creation
  • Liaising with client to support them with their app creation
  • Manage the support queries inbox

Event Support (On-Site)

  • Assist with event setup & management
  • Provide excellent customer service at events
  • Run live polling and Q&A
  • Man app support desk

Person Specification

We’re looking for someone who’s tech savvy, personable and confident in juggling multiple projects often with very tight lead times. This is an active role within in a young business. We’re a small team so need someone who’s ready to hit the ground running with a massive ‘can do’ approach!

You will need to be someone who is hard working, enthusiastic, ready to get his or her hands dirty but most importantly up for sharing a drink at the end of the day.

Key Skills

  • Wonderful interpersonal skills
  • Proactive and enthusiastic attitude
  • Super organised with excellent attention to detail
  • A perfectionist with control freak tendencies
  • Self motivated with ability to work independently on own initiative and under instruction as part of a team
  • Calm but quick thinking under pressure
  • Microsoft and Adobe basics
  • Office environment & administrative experience
  • Customer service experience

Desirable

  • Basic html, CSS and JavaScript skills required
  • Basic understanding of networks – specifically speeds and equipment requirement
  • Interest in events & technology
  • Understanding of RFID
  • Experience working at events

Working arrangements

Salary is £20,000 per annum depending on experience.

This is a full-time role with the successful candidate to start on ASAP.

Office hours are 10-6 but this will vary on event days. We work a 40 hour week and overtime (within reason) is awarded as TOIL.

Please include your CV and a brief covering letter in an email to jobs@noodlelive.com to apply for the position.